Privacy Policy

Introduction and pledge

This policy applies to all personal information Three Little Birds Day Nurseries receives either via a Three Little Birds Day Nurseries website, or information supplied to Three Little Birds Day Nurseries by an individual or client.

Three Little Birds Day Nurseries is both a data controller (our websites) and data processor (information given to us by our clients). In all cases we are committed to protecting the privacy of personal data. This policy explains how our business, use any information you provide and the ways in which we protect your privacy. We ask you to read it carefully.

We treat any personal information (which means data from which you can be identified, including your name, address, e-mail address) that you give us, or that we obtain from you/our clients, in accordance with the provisions of the General Data Protection Regulations. Under these regulations we have a legal duty to protect any information we collect from you.

Any amendments to this policy will continue to be in accordance with the provisions of the General Data Protection Regulations. We ask you to check it occasionally to make sure you are aware of the latest version.

Nine Data Protection Principles

Three Little Birds Day Nurseries shall comply with the following 9 Data Protection Principles when processing personal data:

1. Fairness and Transparency: Three Little Birds Day Nurseries will process personal data fairly and provide individuals with information about how and why their personal data is processed.

  • the purposes for which their personal data is processed;
  • the legal basis for processing;
  • any legitimate interests pursued by Three Little Birds Day Nurseries or a third party, if applicable;
  • the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;
  • the existence of the right to request from Three Little Birds Day Nurseries access to and rectification or erasure of personal data or restriction of processing concerning the data subject or to object to processing as well as the right to data portability;
  • the existence of the right to withdraw consent at any time, if applicable;
  • whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether the data subject is obliged to provide the personal data and of the possible consequences of failure to provide such data;

This privacy notice is included in each client engagement letter or service agreement.

Where a client provides personal data of third party data subjects to Mosaic, no notice will have to be provided to those third party data subjects by Three Little Birds Day Nurseries if such information must remain confidential subject to an obligation of professional secrecy. Three Little Birds Day Nurseries will never pass on this data.

2. Lawful Processing: Three Little Birds Day Nurseries will only process personal data, including sensitive personal data, lawfully where it has a valid basis for the processing.

Generally, personal data must not be processed without a legal ground. In the context of Mosaic, personal data are typically processed on the basis of:

  • processing is necessary for the performance of a contract to which the data subject (e.g. the client) is party or in order to take steps at the request of the data subject prior to entering into a contract;
  • processing necessary for the legitimate interests pursued by a client or Mosaic, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject. This ground may apply to the processing of the personal data of any third party data subjects whose personal data are provided by the client;
  • a legal obligation to which Three Little Birds Day Nurseries is subject and where compliance with such obligation necessitates the processing of personal data by Mosaic;
  • data subject’s consent, where such consent is procured from the client.

3. Purpose Limitation: Three Little Birds Day Nurseries will only collect personal data for a specific, explicit and legitimate purpose. Any subsequent processing should be compatible with that purpose, unless Three Little Birds Day Nurseries has obtained the individual’s consent or the processing is otherwise permitted by law. Three Little Birds Day Nurseries will typically process:

  • the personal data of its clients as required for the purposes of providing its professional services and the administration of its client relationships;
  • the personal data of its personnel as required for the administration of personnel;
  • the personal data of its suppliers as required for the administration of its supplier relationships, if applicable; and
  • the personal data of its clients, personnel and suppliers as is necessary in order to comply with its legal obligations.

Three Little Birds Day Nurseries will generally not carry out any unsolicited electronic marketing, but to the extent it does, it will have to comply with the law.

4. Data Minimisation: Three Little Birds Day Nurseries will only process personal data that is adequate, relevant and limited to what is necessary for the purpose for which it was collected.

Three Little Birds Day Nurseries asks that each client ensures that only the minimum necessary personal data is provided in connection with the professional services sought.

5. Data Accuracy: Three Little Birds Day Nurseries takes reasonable steps to ensure personal data is accurate, complete, and kept up-to-date.

Three Little Birds Day Nurseries asks that each client ensures that any personal data provided in connection with the professional services sought is accurate, complete and up to date.

Three Little Birds Day Nurseries will endeavour to keep an accurate record of personal data in relation to its clients and personnel.

6. Individual Rights: Three Little Birds Day Nurseries allows individuals to exercise their rights in relation to their personal data, including their rights of access, erasure, rectification, portability and objection.

Three Little Birds Day Nurseries will ensure that all Individual Rights Requests are correctly identified and appropriately responded to, subject to any applicable exemptions.

7. Storage Limitation: Three Little Birds Day Nurseries only keeps personal data for as long as it is needed for the purpose for which it was collected or for a further permitted purpose.

Three Little Birds Day Nurseries will keep all records as long as required by applicable law or as may be necessary having regard to custom, practice or the nature of the documents concerned.
Three Little Birds Day Nurseries will annually clear out and dispose of personal information received from data controllers which is no longer required.

Save for personal data included in records which must kept for a prescribed period or preserved permanently in compliance with any legal obligations to which Three Little Birds Day Nurseries is subject, personal data shall be kept for no longer than necessary for the relevant purpose. For example, all personnel records will be kept for no longer than 12 months following the termination of employment or contract, unless a longer retention is required under applicable law.

8. Data Security: Three Little Birds Day Nurseries uses appropriate security measures to protect personal data. Three Little Birds Day Nurseries has the following security measures:

Physical security measures:

  • physical security of premises, e.g. locked office;
  • confidential documents kept in locked cabinets;
  • reduced access privileges to only those needed;
  • access granted to only such personnel who need to have access in connection with their duties;
  • Three Little Birds Day Nurseries disposes of confidential documents using a cross cut shredder;

Organisational security measures

  • Three Little Birds Day Nurseries vet personnel and suppliers on a continuing basis;
  • Three Little Birds Day Nurseries implement non-disclosure agreements – if requested – prior to entering into formalised agreements;
  • Three Little Birds Day Nurseries provide training to personnel where appropriate;

Technical security measures

  • firewalls which are properly configured and using the latest software;
  • real-time protection anti-virus, anti-malware and anti-spyware software;
  • unique passwords of sufficient complexity and regular (but not too frequent) expiry;
  • encryption of all portable devices ensuring appropriate protection of the key;
  • data backup;

We have implemented reasonable technical and organisational measures designed to secure your personal information from accidental loss and from unauthorised access, use, alteration or disclosure. However, the Internet is an open system and we cannot guarantee that unauthorised third parties will never be able to defeat those measures or use your personal information for improper purposes.

9. Accountability: Three Little Birds Day Nurseries must take steps to comply with, and be able to demonstrate compliance, with the Data Protection Principles. Three Little Birds Day Nurseries has implemented appropriate governance processes as set out in this policy.

Personal information we collect on our websites

You do not have to give us any personal information in order to use most of the website. However, if you wish to contact us about a product or service or employment via our enquiry form, subscribe to receive content, request more information or volunteer feedback we may collect the following personal information from you:

  • name, address, phone number and email address;
  • and employment details, employer details

When we request information from you, a statement will appear near or next to that part of the website, where the capture of data occurs, explaining what we need your data for and with a reference to this privacy statement.

In addition, we may automatically collect information about the website that you came from or are going to. We also collect information about the pages of this website that you visit, IP addresses, the type of browser you use and the times you access this website. However, this information is not used to identify you.

When someone visits our websites we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

No user-specific data is collected by either Three Little Birds Day Nurseries or any third party.

How we will use your personal information

The personal information we collect via our website allows us to:

  • respond to your enquiry;
  • the products and services you have ordered;
  • administer our website and provide customer services;
  • meet legal, regulatory and compliance requirements;
  • gather management information to form statistical and trend analysis;
  • communicate with you;
  • contact you about our products and services which we think might be of interest to you (where we have the appropriate permissions to do so);
  • contact you regarding employment opportunities.

Marketing communications

Where you have given us the appropriate permissions during the registration process to the website/website services (as applicable), we may from time to time contact you by email or telephone or post about our products and services that may be of interest to you.

If at any point, you would like to opt-out of receiving marketing communications from us please email us, stating your preferences, at If requested all your personal data stored will be deleted entirely from our system.

Where your personal data is held

Any information obtained via our website, is held electronically at Three Little Birds Day Nurseries, Correspondence address
Queensland House, 393 Strand, London, England, WC2R 0LT and via a third party which provides a secure and fully encrypted CRM solution. If requested, all the personal data we hold can be disclosed to you.

Should we discover that our data has been breached you will be notified within 72 hours.

Third parties

We do not sell, trade or rent your information to other parties.

We may employ the services of third party service providers to help us in certain areas, such as website hosting, maintenance and print. In some cases, the third party may receive your information. However, at all times, we will control and be responsible for the use of your information.

We may disclose your information if required to do so by law for information such as a court order, witness summons, or complaint from governmental authorities

Cookie use

Cookies are pieces of data that are often created when you visit a website and are stored in the cookie directory of your computer either temporarily or permanently. We only use cookies to measure how you interact with our site; this does not include any personal information and remains anonymous.

Data Processing Assurance

Three Little Birds Day Nurseries will ensure, by way of training or otherwise, that staff carry out their tasks in a way that will ensure compliance with data protection laws (including GDPR). Each member of staff shall have access to this policy and shall have an obligation to comply with it.

Three Little Birds Day Nurseries will comply with data protection obligations in accordance with its service agreement including, where appropriate, a data processing agreement.

Three Little Birds Day Nurseries shall periodically review this Policy and other policies to ensure that they continue to comply with the relevant legal requirements.


Our website may contain links to other websites. We are not responsible for privacy policies or practices of other websites to which you choose to link from this site. We encourage you to review the privacy policies of those other websites so you can understand how they collect, use and share your personal information.

How to contact us

If you have any questions about this policy or your personal information, please contact us at

Important Coronavirus Update

Dear Parents,
We would like to say a very big thank you for all your incredible support as we stand shoulder to shoulder against the coronavirus pandemic. We have been deeply touched by the lovely messages that have been sent to us and our staff.

We have now sadly taken the decision to temporarily close all our nurseries from Tuesday 31st March. We have reached this difficult decision due to the sudden escalation of Covid-19, which is impacting our staffing levels and has raised our overall concern for the wellbeing of our staff, children and families which is always our number one priority. That said, we promise that the Three Little Birds will be flying again before too long and there’ll be plenty of birdsong and celebrations when that day comes.

Our children, parents and staff really are our number one priority and so it is critically important that we follow the Government’s advice to stay safe – keep your distance and don’t forget to keep washing your hands! Hopefully we have instilled the importance of this in our young people.

In the meantime, please ensure you have downloaded the EYlog app. It is a great way for us to keep in touch with you – and vice versa. If any of you need any help or support during this time please do contact us any time on 0208 914 7924. As soon as we know it is safe to re-open, we will be in touch – and we look forward to welcoming you back to our nest and the Three Little Birds family!

It has been really overwhelming and humbling to see the way in which everyone has responded to our updates over the past couple of weeks. It goes to show how important it is to keep communicating with each other during these unprecedented times and I know you have valued our transparent approach.

In the meantime, we will be working hard and looking at exciting new ideas for our nurseries so we can offer something even better when our doors re-open. Until then, stay safe, please look after yourselves and your families, we will see you soon.

Best wishes
James Morris, Joint CEO
Edward Morris, Joint CEO